part1-59

With the current strides being made in information technology, the reliance
on the world wide web (Internet) and internal network (Intranet) websites
for obtaining information quickly is becoming an accepted and sometimes expected
practice at the IRS. This Internal Revenue Manual (IRM) contains links to
useful web sites to help managers quickly find guidelines and instructions
they need to do their jobs. The home page to the IRS intranet is IRWeb. There
are numerous web sites that comprise the IRS intranet. A good starting point
is the IRWeb home page. From that page you can navigate to any of the other
IRS intranet sites.

This IRM is designed to be used electronically, through the IRM Online,

http://rnet.web.irs.gov/IRMOnline/irm.htm

, so that hyperlinks will automatically be created to the sites that are
highlighted.

If when using the links to web sites within this IRM, you find links
that are no longer valid, please send an email to the Office of Servicewide
Policy, Directives and Electronic Research (SPDER) at spder@irs.gov. Any comments, suggestions,
and recommended additions are welcomed and can also be made through spder@irs.gov.

The IRS home page can be found at
http://irweb.irs.gov. This intranet website should be your starting point
for any type of research. At this site, commonly referred to as the “IRWeb,”
there are links to many subjects needed to perform
managerial duties.

To find answers quickly, simply type in a key word in the ”
Google Intranet Search”
box or choose to click on any of the other links
shown at this website.

The web pages outlined below contain links to help with personnel and
employee issues. Some of the web addresses appear more than once when they
relate to the content of more than one subsection. This ensures that you have
access to the information whenever it is discussed.

At the bottom of the IRWeb there are a series of links one of which
is the IRWeb Help
link. This pages contains all kinds of helpful information about the
IRWeb and the IRS Intranet. It also contains an extensive listing of frequently
asked questions about using IRWeb or the intranet in general.

The Certification Program Office (CPO) leads Security Certification
and Accreditation (C&A) efforts at the IRS.

The CPO website at http://mass.web.irs.gov/itsec/certification.asp
provides Certification and Accreditation information, documentation models
and points of contact.

Leaders’ Alert can be found at http://communications.no.irs.gov/ProductIndex/ProductIndex3.asp?ProductCode=1
and provides a Servicewide forum to help managers take a required action,
learn a management skill, relay information to employees, answer employee
questions about a given topic, change employee behavior or handle a particular
situation. Leaders Alert replaced Straight
Talk.

Leaders Perspective can be found at http://communications.no.irs.gov/ProductIndex/ProductIndex3.asp?ProductCode=2
and is an occasional publication written by managers for managers, providing
a Servicewide forum to share innovative leadership ideas and techniques, assure
quality in IRS services and tax administration, and help foster the mission
of the IRS. Leaders Perspective replaced
Leaders Digest.

Find an overview of all Internal Communications by accessing http://communications.no.irs.gov/internal/ICproducts.htm
.

The IRS Employee Engagement information at http://erc.web.irs.gov/Displayanswers/SubCategory.asp?FolderID=12&CategoryID=154&SubCategoryID=239
provides information about how engaged employees and managers are the
key to achieving IRS Strategic Objectives. See http://irweb.irs.gov/StrategicPlan/index.asp.
The annual employee survey results are one element of the Servicewide Engagement
Program and are used as one data point in assessing the overall health of
the IRS and to manage the organizations performance based on the Services
Balanced Measures – employee satisfaction, customer satisfaction and business
results. See http://erc.web.irs.gov/Displayanswers/AnswerType.asp?QuestionID=2038&SubCategoryID=243&CategoryID=154&FolderID=12

The Commissioner of Internal Revenue is authorized to carry out tax
administration through the Secretary of the Treasury and tax law. In turn,
he or she is authorized to redelegate the majority of these authorities to
certain subordinates. These redelegations or Commissioners
(or Servicewide) Delegations of Authority are published in the IRM
1.2. series. They can be found in the electronic numerical index at http://publish.no.irs.gov/pubsys/irm/numind.html
under the link to Part 1. These delegations allow the Commissioners
subordinates to act on his/her behalf on certain tax and administrative matters.
Many of these allow Division and Function Heads of Office to redelegate their
authorities to their employees. These division/function delegations of authority
are sometimes referred to as “Head of Office”
delegation
orders.

IRM 1.2.2, Delegations of Authority now serves
as an introduction to IRMs 1.2.40 through 1.2.54 which contain the delegation
orders broken down by business process. It contains a cross walk between the
old and new numbers as well as the IRM to which they each belong. It is published
once or twice a year. The additional IRMs are updated as delegation orders
are approved. They can be accessed through the IRM Numerical Index at

http://publish.no.irs.gov/pubsys/irm/indp01.htm#chapter2.

For detailed information about Commissioner Delegation Orders see IRM
1.11.4, Delegations of authority at http://publish.no.irs.gov/getpdf.cgi?catnum=29543.

The Office of Chief Counsel provides its managers with information through
the Chief Counsel Finance & Management homepage at http://counsel.web.irs.gov/fm/
.

The Large and Mid-Size Business (LMSB) Division has the Manager’s
Corner at

http://lmsb.irs.gov/m_corner/index.htm.

The Wage and Investment (W&I) Division provides a site called Life Links for its managers. This site can be accessed at

http://win.web.irs.gov/lifelinks_home.htm. See all management resources
at the bottom right-hand side of http://win.web.irs.gov/Helpful_Links.htm.

The Small Business and Self-Employed (SB/SE) Division has the Manager’s
Knowledge Portal at
http://sbse.web.irs.gov/br/. This portal categorizes information by Employee
Satisfaction, Customer Satisfaction, and Business Results.

The Tax Exempt and Government Entities (TE/GE) Division has a Managers’
Resource Center at http://tege.web.irs.gov/templates/MACTHome.asp?MWContent=/content/MACTMainWindow/ContentMainWindow.htm
.

The Taxpayer Advocate has Management Controls and the TIGTA/GAO Audit
Process site at
http://tasnew.web.irs.gov/index.asp?scid=1192 and http://tasnew.web.irs.gov/index.asp?pid=936
respectively.

The Modernization and Information Technology Services (MITS) has the
MITS Managers Web located at http://mits.web.irs.gov/MITSmanagers/Default.htm
. Technical, Leadership and Project Management Training can be found at

http://ms.web.irs.gov/LearningandEdu/main.asp.

Detailed information on Ethics and Rules of Conduct is available at

http://hco.web.irs.gov/lrer/ethics/.

IRM 6.735.1, Ethics and Conduct Matters, Guidance,
contains the Rules of Conduct for all IRS employees and can be found at

http://publish.no.irs.gov/getpdf.cgi?catnum=48406.

Ethics Program information can be found at http://counsel.web.irs.gov/EthicsLink/. Web based ethics
training can be accessed from this site.

The Disclosure web site, at http://mysbse.web.irs.gov/CLD/GLD/Disclosure/Reference/default.aspx
, provides information about disclosure laws. Details about Section 6103,
the Privacy Act, and Freedom of Information Act are also provided.

The Telecommunications Asset Tool (TAT) Web site, located at http://tat.web.irs.gov, provides
information about the TAT system, as well as information to all employees
about how the system is used to track telephone call usage.

For questions about sexual harassment and the complaint process, the
National Headquarters EEO and Diversity Office, found at http://hqeeod.web.irs.gov/vf/Complaint_Process.htm
, is an excellent starting point.

The Employee Resource Center (ERC), located at http://erc.web.irs.gov, is an invaluable tool allowing employees
access to their personnel information. At this site, an employee can receive
answers to questions about pay, leave, and benefits, as well as training and
careers, EEO, employee rights and obligations, security, health and safety.

The National Treasury Employees Union (NTEU) Web site can be located
at http://www.nteu.org
. In addition, the National Agreement Resource Center, located at
http://hco.web.irs.gov/lrer/negagree/natagree/index.html, provides a direct
link to the NTEU contract, contract changes, hot tips, and memorandums of
understanding.

The separate NTEU/Chief Counsel contract and other labor relations matters
pertaining to the Office of Chief Counsel can be viewed at http://counsel.web.irs.gov/support/labor/

Information about identification cards, pocket commissions, and enforcement
badges can be found at the Security site of AWSS, at http://erc.web.irs.gov/Displayanswers/Question.asp?FolderID=7&CategoryID=1
. Direct links to the Emergency Management and Physical Security manuals
can also be found.

Emergency with regard to bomb threats, bribery attempts, sexual harassment,
and suicide threats can be found at http://serp.enterprise.irs.gov/databases/irm.dr/current/emergency.htm
.

The Employee Assistance and Work-life Program can be accessed at http://erc.web.irs.gov/Displayanswers/Question.asp?FolderID=5&CategoryID=129&SubCategoryID=214
. This program puts an employee in contact with a professional and confidential
counseling service designed to help address the personal concerns and life
issues any employee is facing, including depression, job pressures, alcohol
and drug abuse, marital and family conflicts, stress and anxiety, and grief
and loss. With Internet access, you can research a topic before seeking professional
help. 

GuidanceResources OnlineSM gives you the power of the Internet to find
solutions for the issues that matter to you most. Go online to receive expert
information, resources and referrals on behavioral health, dependent care,
legal or financial matters. To access GuidanceResources OnlineSM just go to
http://www.GuidanceResources.com, log on as a new user
and enter the IRS ID (IRS112) when prompted.

The Treasury Inspector General for Tax Administration (TIGTA) can be
located at
http://irweb.irs.gov/hotline.asp. Employees should report mismanagement
or violations of law, rules, or regulations by the IRS employees or contractors
to TIGTA.

Employee and labor relations information can be found at http://hco.web.irs.gov/lrer/
. The National Treasury Employees Union, as well as other agreements,
are also available at this site.

Health Services, through the Employee Resource Center, provides information
ranging from where to go to get a flu shot to getting a Health Risk Appraisal
done. This page can be accessed at http://erc.web.irs.gov/Displayanswers/folderContent.asp?folderID=5
and pressing the link to Worklife Programs. It is the link at the very
bottom of the list.

The Office of Employee Protection manages the Potentially Dangerous
Taxpayer (PDT) and Caution Programs. Employees may educate themselves about
these programs at

http://sbse.web.irs.gov/oep/.

Safety and worker’s compensation claims can be filed electronically
through the Safety and Health Information Management Systems (SHIMS) at https://shims.treas.gov.

Looking for an IRS employee? Access the Discovery Directory at http://discovery.directory.enterprise.irs.gov
.

You can find out who your senior commissioner representative is by accessing

http://awss.web.irs.gov/ess/SCR/scr_1.htm.

The Department Of The Treasury Internal Revenue Service National Directory
lists everyone from the Commissioner down to Area management. This listing
can be accessed at http://nhq.no.irs.gov/documents/ExecutiveDirectory.doc
.

The IDRS Unit and USR Database can be used to locate IDRS units and
security personnel. This site can be found at http://iuud.web.irs.gov/iuud.asp.

For post-of-duty and building information, access Office and Building
Services through the Employee Resource Center at http://erc.web.irs.gov/Displayanswers/folderContent.asp?folderID=4
.

The Alternative Media Center (AMC), found at http://amc.enterprise.irs.gov, provides
alternative media for IRS employees and taxpayers with disabilities. AMC products
include Braille, large print, accessible electronic files and other formats
that meet the needs of our customers.

The Information Resources Accessibility Program (IRAP), found at http://irap.no.irs.gov, manages
and oversees a Servicewide program to help make IRS electronic information
systems accessible to users with disabilities. IRAP assists managers and employees
by:

Other Internet and Intranet resources to assist in helping employees
with disabilities include:

The Human Capital Office web page at http://hco.web.irs.gov provides information
on Human Capital programs. See the table below for specific pages and how
to get to them.

Additional leadership and management training can be found at http://apm.web.irs.gov/.

The Executive Services home page, at http://hco.web.irs.gov/about/divisionspro/es/
, provides information about career opportunities, compensation and benefits
information, and career development information.

The Leadership & Organizational Effectiveness Division, found at

http://hco.web.irs.gov/devtrain/leadev/coursedesc.html, provides training
and education products and services for Service executives, leaders and managers
at all levels and builds and implements a leadership development system and
process.

Leadership Tools, can be found at the Virtual Library located on the
Human Capital Web page at http://hco.web.irs.gov/devtrain/leadev/virtual.html
. It contains applications of Key Messages and Leadership Tools developed
by and contributed by Business Operating and Functional Divisions .

Managers may find the listing of management resources at http://apm.web.irs.gov/Pubs/ResGdeMgrs.htm to
be helpful. This link lists books, videos, and courses directed towards improving
management skills.

The Federal Executive Institute and the Management Development Centers,
managed by OPM at http://www.leadership.opm.gov/, provide career leaders
information on customized courses, training and consulting services designed
to improve their performance and leadership skills.

The GOV Online Learning Center, a government-wide resource supporting
the development of the Federal workforce, can be found at http://www.golearn.gov. Management
and project management courses can be found at this site.

The role of Mission Assurance and Security Services is to assist all
IRS Operating Divisions in maintaining secure facilities, technology, and
data. All IT security information can be found at: http://mass.web.irs.gov.

The role of the MITS Office of IT Security is to provide internal service,
consultation and expertise in information technology security to MITS and
the business units. The MITS Office of IT Security works in partnership with
Mission Assurance and Security Services (MA&SS) to ensure consistent security
operations, policies and procedures throughout the IRS. All MITS IT security
information can be found at http://mits.web.irs.gov/ITSecurity/

Go to the Modernization, Information Technology Services (MITS) website
at http://mits.web.irs.gov
to find information about the Online 5081, Information
System User Registration/Change Request, secure messaging, virus information,
and other Web and technology services.

IRS Systems Engineering and Integration Divisions As-Built Architecture
(ABA) Web Site, located at
http://aba.web.irs.gov, presents an enterprise view of the IRS Information
Technology and Business environments, interactively displaying each of the
six Enterprise Domains of change and relationships between them. The ABA documents
IRS business applications organized as a comprehensive hierarchy of current
production systems with interfaces between them, their owners and users, supported
business processes, and required computing environment and locations.

The web sites described in the following paragraphs contain information
geared toward manager development. They contain instructional materials as
well as other information to help make the managers job easier. The majority
of the sites are available through the IRS Intranet. Others are outside the
gateway that limits access between networks in accordance with local security
policy, better known as the firewall, on the world wide web or Internet.

The Leadership Development Program, available on the Human Capital Office
Website at
http://hco.web.irs.gov/devtrain/leadev/, provides tools managers can use
to seek advancement and enhance their current leadership skills levels.

The Administration page at the Joint Operations Center (JOC), found
at http://joc.enterprise.irs.gov/new/josh/administration/links.asp
, provides links to managerial administrative information and reports.

The Professional Managers Association can be found at http://www.promanager.org.

The Federal Managers Association can be found at http://www.fedmanagers.org
.

The Administrative Procedures for Managers (APM) web site, located at

http://apm.web.irs.gov

, is an entry-level leadership development course Providing Business
Acumen and Technical Credibility competencies.  This course includes
definitions, references, and resources on subjects critical to managers at
all levels.

There is link on the Human Capital Office web page to Compensation and
Benefits. It can be found at http://hco.web.irs.gov/compbenefits/ and
provides information on pay, benefits, death in service, workers compensation,
leave, health services, worklife programs, etc.

The Government Executive, located at http://www.govexec.com,
is the governments business news daily and the premier Web site for federal
managers and executives. This monthly business magazine serves senior executives
and managers in the federal governments departments and agencies.

The Senior Executives Association, a membership organization, accessible
through http://www.seniorexecs.com, provides what it considers
to be the leadership and expertise to manage the governments departments
and agencies. This non-profit organization is committed to effective, efficient
and productive leadership in government.

Established in 1969 and headquartered outside Philadelphia, Pennsylvania,
the Project Management Institute is the world’s leading not-for-profit
project management professional association, with over 95,000 members worldwide.
This site can be located at http://www.pmi.org. You can find widely accepted standards
for project management, educational seminars, and publications and informational
resources.

The Performance Management website is located at http://hco.web.irs.gov/perfmgmt/, and provides
links to all kinds of Performance tools for awarding and evaluating employees
and assessing manager performance.

Policy can be found at

http://hco.web.irs.gov/policies

The Employee Personnel Resource Guide can be accessed online at
http://erc.web.irs.gov/DOCS/2002/AWSS/PS/eprg0200/. This source addresses
personnel issues for all employees.

Employees can make personnel and payroll changes at the Employee Express
Home Page, found at

http://www.employeeexpress.gov.

Pay and salary tables can be found at http://hco.web.irs.gov/compbenefits/pay/paytbl/. This
information can also be accessed through the U.S. Office of Personnel Management
(OPM) at

http://www.opm.gov.

Links to searching Position Descriptions and Critical Job Elements can
be found at

http://hco.web.irs.gov/posclass/.

Employees can have their employment with the Internal Revenue Service
verified through “The Work Number”
at

http://www.theworknumber.com.

The Workers’ Compensation Center can be found at http://erc.web.irs.gov/Displayanswers/Question.asp?FolderID=5&categoryID=84
.

Managers and employees can access information concerning how to file
work-related personal injury claims, requirements of coverage under the Federal
Employees’ Compensation Act (FECA), information concerning benefits
available, and information about the Workers’ Compensation Center which
administers and manages the program for the IRS. This information and more
can be found at http://hco.web.irs.gov/compbenefits/benefits/workcomp/

With the Employee Personal Page (EPP), accessed through the National
Finance Center at http://www.nfc.usda.gov, employees can view their payroll,
leave, travel, health and life insurance, savings bond, and other personal
information.

Information about the Thrift Savings Plan can be found through the Employee
Resource Center, at http://erc.web.irs.gov under the Pay, Leave and Benefits
tab.

The Procurement website at http://awss.procurement.irs.gov provides procurement
policies, procedures and points of contact. It also contains information about
the Web Requisition Tracking System (RTS), contracts that are available, and
training opportunities.

Links to IRS administration tools such as Recently Approved Commissioners
Delegation Orders and Policy Statements, IRM Online, asset locator, legal
and business news, and legal research can be found through the ReferenceNet
Web site located at
http://rnet.web.irs.gov. ReferenceNet also links to Instructions to Staff
such as interim guidance required to be posted to IRS.gov.

The Servicewide Research Council site at http://researchcouncil.web.irs.gov,
is a forum for sharing information coordinating crosscutting actions and resolving
research issues among the business units in monthly meetings. Employees who
need research information can find minutes of the meetings, an electronic
research library and more research links on the Council’s Web site.
The Council also helps the business units ensure consistency in research methodology,
maintain strategic focus of research goals, and engage key stakeholders
and gain their understanding and commitment for research activities.

The National Speakers’ Corner carries vital information for anyone
who has to speak to the public about the IRS or needs the latest approved
corporate messages. This site can be found at http://cl.no.irs.gov/nsc/index.htm.

Links to many different sites ranging from Automated Lien System (ALS)
Unit Contacts and Campus Lockbox Addresses to Technical Support Advisory Groups
Listing and Zip Code – Revenue Officer Group Address and phone numbers
listing can be found at

http://serp.enterprise.irs.gov.

The Office of Research, Analysis and Statistics (RAS), found at http://ras.web.irs.gov
, provides leading research, analytical, statistical, and technology services.

The Library of Congress, the largest library in the world, can be accessed
at http://www.loc.gov/homepage/lchp.html. The Library provides
resources to Congress and the American people.

The Global Information Locator Service (GILS), at http://www.gils.net
, provides search capabilities to help people find the information they
need.

The Submission Processing Consolidation Website at http://win.web.irs.gov/PMO/PMO.htm
, provides up to date information on the transitioning of the campuses
into specialized business and individual processing sites. It is also a tool
for campus employees to access available services.

There are handy maps of the United States showing time zones and area
codes at http://serp.enterprise.irs.gov/databases/who-where.dr/time_zones.dr/toc.htm
.

AWSS provides a quick link called Travel Resources. It can be found
at http://erc.web.irs.gov/Displayanswers/AnswerType.asp?QuestionID=1610
. This link provides access to TRAS, per diem rates, travel security and
policy, relocation, travel cards, maps, Gainsharing, weather and the IRM 1.32.1, Official Travel Guide. The direct link to IRM 1.32.1 is
IRM 1.32.1. The Office of Internal Financial Management can be located
at
http://cfo.fin.irs.gov/IntFinMgmt/IFM_Home.htm. Travel and relocation
guidance as well as other financial information can be found at this site.

SATO Travel, the IRS contracted travel services agency, can be found
at http://www.satotravel.com
.

Electronic filing of your travel voucher can be accomplished through
WebTRAS at http://tras.enterprise.irs.gov
. You will need a password to access the site. There is also an on-line
training link as well as other quick links.

Mapquest, at
http://www.mapquest.com, provides driving directions and maps to anyplace
in the United States.

The IRWeb’s Travel Center provides state information on how to
get around. This site is found at http://irweb.irs.gov/news/travel.stm.

The United States Department of the Treasury can be reached at http://www.ustreas.gov. Along
with current news, Treasury Orders and Directives can be found under the “About Treasury”
link on the left side of the page.

The White House, at http://whitehouse.gov, provides up to the minute news about
the United States Government.

The U.S. Office of Special Counsel provides information about prohibited
personnel practices, whistle-blower disclosures, political activity (Hatch
Act), the Uniformed Services Employment Rights Act, and the Freedom of Information
Act. This site can be found at http://www.osc.gov.

Consumers’ Checkbook, at http://www.checkbook.org, is a nonprofit consumer information
and service resource. The information is provided to help consumers make informed
decisions in the marketplace. IRS employees may find of special interest the
Guide to Health Plans for Federal Retirees and Annuitants, Which Health Plans
Rate Best?

The Federal Register, found at http://www.gpoaccess.gov/fr/,
is the official daily publication for Rules, Proposed Rules, and Notices of
Federal agencies and organizations, as well as Executive Orders and other
Presidential Documents.

USA.gov, at http://www.usa.gov
, the U.S. Government’s Official Web Portal is designed to provide
federal employees with information of importance to them as government employees.